Visitor Information

Car parking:

Car parking is available for patients and visitors off Barber Avenue, this park has associated fees.

Two hour council run carpark available opposite hospital.

Bus: Regular bus services operate along the Main Road.

Train: The nearest train station is situated at Kingswood.

Taxi: To book a Taxi use our dedicated Taxi phone line located in our Reception, this service is free of charge

Nepean Private Hospital is committed to delivering the highest quality of health care in an environment that is constantly striving to exceed the expectation of you as our customer.

Feedback systems are part of our quality improvement program and enhance our service by:

  • Identifying areas that need improvement
  • Providing opportunity to individually meet your needs
  • Giving our customers an opportunity to have their legitimate complaints considered within a clearly defined process

Feedback can be made by:

Discussing issues with the

  • Nurse Unit Manager of your ward
  • After Hours Manager (AHM) of the hospital

Or by completing a patient impression survey and placing it in the box provided at the nurse’s station.

  • If unresolved, the Nurse Unit Manager/After hours manager will elevate the complaint to the Hospital Executive (General Manager and Director of Nursing)
  • The Hospital Executive will discuss the issues with you if you contact the office on 02 4725 8600, or make it known to the Nurse Unit Manager/After hours manager that you wish to speak with one of the Executive
  • Compliments or complaints may also be made in writing to the General Manager or the Director of Nursing via email or mail to Locked Bag 8014 Penrith NSW 2751.

You are also able to involve the NSW Health Care Complaints Commission in your complaint if you wish to have an independent body involved in the resolution process.

Toll free: 1800 043 159 hccc@hccc.nsw.gov.au

All concerns are taken seriously by Nepean Private Hospital and will be investigated.

Smoking: To protect the health of our patients, visitors and staff at the Nepean Private Hospital, buildings, grounds, walkways, entrances and car parks are smoke free.

Smoking is prohibited on our grounds and compliance is a condition of entry to our hospital. If you would like further assistance on how to stop smoking contact your GP or call New Quit-line on 131 848 NSW Health or Quit-line 137 848 Cancer Institute NSW.

Alcohol: Visitors or patients are not to bring alcohol into the hospital.

Refreshments, Newspapers and Magazines can be purchased from The Red Cherry Coffee Shop in the Specialist Centre on the ground floor Monday – Friday 7.30am to 4.00pm.

Newspapers are also available on all wards.

IMPORTANT CHANGES TO VISITING HOURS AT NEPEAN PRIVATE HOSPITAL

Nepean Private Hospital’s priority is to maintain the safety of our patients, staff and visitors at all times.

In response to the Novel Coronavirus (COVID-19) outbreak, we are implementing restricted visiting conditions:

Visiting hours are from and limited to:

Monday to Friday - 4pm to 5pm

Saturday & Sunday - 1pm to 2pm

  • One (1) nominated person for a maximum of one (1) hour a day
  • No children under 16 years of age are permitted

This VISITOR must not have travelled overseas in the last 14 days, or be unwell. Nominated visitor will be screened upon entry, prior to visiting and will be turned away if unwell.

CONTRACTORS to reconsider the need to visit, unless you are providing an essential service. Courier deliveries such as flowers are to be left at Main Reception and not taken to the wards.

We do appreciate that you will want to have visits from your closest loved ones, however we suggest you consider alternatives to visiting such as phone or video calls.

In areas with patients at higher risk or receiving higher levels of care, there may be additional restrictions and precautions. Patients and families can talk to their treating clinical teams for more information.

Our Assistance

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